Customer Support
Airpaz.com
- Full-Time
- On-site • Yogyakarta
- Rp2.500.000 – 3.000.000
No Sign Up Required!
Job Description
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Identify customer needs and guide customers by using particular features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers on any new features and its functions
- Conduct after sales services
- Follow up with customers to ensure their technical issues are resolved
Requirements
- Fluent in English
- Fluent in another language is a plus (except English & Indonesia)
- Experience as a Customer Support Specialist or similar role is a plus
- Freshgraduate are welcome to apply
- Familiar with Travel industry is a plus
- Able to use computer
- Experienced in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking ability
- Have a good patience and tolerance when handling rough cases
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Established in 2011, Airpaz is your one-stop solution for online ticket booking dedicated to making your travel dreams a reality. Partnering with various airlines and accommodation providers, we've been connecting people with their perfect flights and stays, and our Airpaz family continues to grow. Airpaz understands the importance of a stress-free and enjoyable vacation. That's why we're committed to ensuring that your travel planning experience is seamless from start to finish. Whether you're jetting off for a relaxing getaway or an adventurous expedition, we're here to help you make the most of every moment. As your personal travel assistant, we strive to simplify vacation planning by offering comprehensive information on flight and hotel options worldwide. Our user-friendly mobile app, available for download on iOS and Android, caters to your modern and convenient lifestyle and places the easiness of traveling at your fingertips. Be part of our journey to enrich travel experiences worldwide. For partnership inquiries, Connect with us!
