Job Description
- Provide technical assistance and product support to customer
- Monitoring all projects progress according to the timeline
- Collaborate with team member such as technical lead and developers to establish the project and create a future plan
- Handle and resolve customer requests and complaints.
- Analyze customer data to improve best practices
- Improve onboarding processes to make sure project running well
- Provide dashboard to monitor project health status
- Manage e-commerce customer use Magento platform
Requirements
- Fresh graduate are welcome
- Bachelor degree in IT or equivalent
- Strong knowledge customer success processes
- Good organized and able to do multi-task
- Self-driven and proactive manner
- Excellent communication skills
- Great team player
- Technical skills required & able to learn new technology
- Good analytical & Problem Solving Skills
- Willing to work in shifts
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About ICUBE
Learn MoreICUBE is an agency providing technology and e-commerce solutions for retail businesses. We are trusted by local and international-based clients, including Singapore, Malaysia, Australia, America, and Hong Kong, which include big brands, such as 9to9 Online, Hush Puppies, L’Occitane, Elemis, Venchi, Erha Store, Nutrimart, Eiger Indonesia, Mitra10, Lotte Mart, and many more.
Industry
Ecommerce, SaaS, Service Industry
Location
Jakarta, Indonesia
Company Size
50–100 employees
