Job Description
As a Customer Success team member, you will support daily operations and ensure smooth coordination between drivers, warehouse, and internal teams. Your responsibilities include:
- Support and streamline daily operations and commercial data.
- Coordinate with cross-functional teams to support service quality and operational KPIs.
- Manage and maintain internal unit and driver data.
- Recap daily, weekly, and monthly driver attendance.
- Assist drivers with warehouse registration.
- Monitor daily shipment processes.
- Document loading and unloading activities.
- Handle document filing and administration.
- Raise operational issues to the Operations and Demand teams when needed.
- Coordinate with Finance regarding monthly driver attendance data.
- Ensure shipment quality and driver attendance accuracy.
Requirements
- Minimum 3 months of experience in Customer Service, Operations, or Control Tower.
- Familiar with daily operational and administrative tasks.
- Detail-oriented and well-organized.
- Good communication and coordination skills.
- Able to work with multiple stakeholders.
- Comfortable working with data and documentation.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Kargo Technologies is a Series A logistics startup and Indonesia’s largest B2B trucking platform. Our product suites can seamlessly integrate with any business and empower supply chains to work with more transparency & efficiency. Kargo’s workflow tools allow freight to be priced, tracked and billed with technology. It has highly managed and vetted transporters along with reputation systems to instill trust. Moreover, the platform has managed to grow to tens of thousands of truckers and attracted notable clients such as some of the world's largest MNCs, the largest eCommerce platforms, and thousands of SME businesses.
