Customer Success Specialist
FLOW- Ethical Credit Management
- Full-Time
- On-site • Jakarta Selatan
- Rp5.300.000 – 6.200.000
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Job Description
- Serve as day-to-day contact for assigned accounts/partner, building trust and rapport while identifying areas of opportunity, highlighting best practices to grow partner portfolio.
- Facilitate interaction and workflow among operation team and all department, to ensure all partner request are delivered in timely manner.
- Assist Customer Success Lead for prepared data point in the upcoming partner meetings.
- Assist Customer Success Lead prepare documentation and compiles data from several sources of information such as (activity report, payment report, etc)
- Maintain a good relationship with partner and boost customer referrals and develop case studies.
- Contact partner to obtain missing information or answer queries.
- Provides general administrative assistance to Sales Department
- Stay up to date with new products and features.
- In charge of monitoring the invoices process
Requirements
- Fresh Graduate / 1-2 years of experiences
- Male / Female
- Fluent in MS. Excel, Word and Powerpoint
- Good Communication Skills
- Team Player
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Flow is a credit management company that is transforming the business of unsecured consumer finance through AI technologies and ethical practices in the APAC region.
One-size-fits-all approach of traditional debt collection is limiting for both lenders and borrowers. Hence, redefining debt collection begins with creating personalised, digital-first experiences that help consumers overcome their financial difficulties.
Flow’s data-driven collection strategies have proven, remarkable recovery rates for top financial institutions and technology companies and we have supported over 2.8 million consumers to date.
At Flow, we are committed to promoting ethical debt collection and improving financial literacy through customer education. Headquartered in Singapore, the company launched its first operations in Vietnam in 2016 and has since expanded to Indonesia and India
