Job Description
❗️ Please read our FAQ About this Role ❗️
What You Will Do:
- Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
- Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
- Dive deep into the world of IT by polishing your technical expertise daily.
- Be a true ambassador by empowering our customers to build their online success!
- Deliver impactful work on a local and global scale.
Check out this video & take a sneak peek at what being a Customer Success Specialist at Hostinger is about!
Requirements
What We Expect:
- B2 or advanced English proficiency.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 KPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
- Experience in the customer service field is a plus!
What We Offer:
- Permanent remote opportunity!
- Competitive basic salary.
- Fully compensated 2-7 weeks training course in technology, product, and communication knowledge.
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
- Medical/health insurance.
- Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
- Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
- Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
- Other benefits include a special gift for the best team member and much more.
Tips Menjaga Diri
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Since 2004, Hostinger has been a web host on a mission to break down all barriers to achieving success online. Everyone can unlock the power of the internet, and we are committed to making this happen.
With nearly 900 employees worldwide, we’ve established a growth-focused workplace culture that brings out the best in everyone. Are you someone who takes ownership of projects? Do you have a thirst for knowledge and an eye for detail? Is being proactive and assertive something that comes naturally to you? We’d love to hear from you!
