Customer Success Associate
Durianpay
Actively hiring 4h ago
- Full-Time
- Hybrid • Jakarta Selatan
- Negotiable
Min. 1 years of experience
No Sign Up Required!
Job Description
Key Responsibilities
- Build and maintain strong relationships with enterprise customers.
- Guide merchants in adopting and understanding Durianpay’s products and features.
- Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development).
- Conduct regular check-ins and review sessions with customers to identify needs and opportunities.
- Mediate issues calmly and professionally, offering clear and empathetic communication.
- Giving feedback and maintain helpful documentation like FAQs and knowledge bases.
Requirements
Requirements
- Bachelor’s degree in Engineering, Finance/Accounting, Computer Science, or related fields.
- Minimum 1 year of experience in customer-facing roles (fintech experience is a plus).
- Business-level Fluent in English and Bahasa Indonesia (spoken and written).
- Strong communication skills; clear, structured, and adaptable to different audiences.
- Basic technical knowledge, familiar with APIs and system integration, has the ability to learn the product quickly, and able to support technical discussions.
- Fast learner with solid product understanding; capable of bridging merchants with product/tech teams.
- Able to reframe issues clearly to reduce miscommunication and speed up resolution.
- Critical thinker, detail-oriented, agile, and analytical.
- Willing to work on weekends, public holidays, and night shifts.
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About Durianpay
Learn MoreWe're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.
Industry
Financial Technology
Location
Jakarta Selatan, Indonesia
Company Size
50–100 employees
Culture
Driven
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
Collaborative
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
