Job Description
- Handle and submit all vendor/courier payments on time.
- Collect Proof of Delivery (POD) before the due date and keep records updated.
- Create and manage Delivery Orders (DO) in the TMS system.
- Track and monitor shipments from origin to completion, ensuring smooth delivery.
- Communicate with drivers, vendors, and customers to resolve issues quickly.
- Upsell trucking or additional services to existing customers when opportunities arise.
- Maintain high service performance using WhatsApp Bot and other CS tools.
- Provide timely updates to customers and internal teams on shipment status.
- Prepare basic reports on delivery performance and customer feedback.
Requirements
- Diploma/Bachelor’s degree or equivalent work experience.
- 1–2 years of customer service, logistics, or operations experience preferred.
- Strong communication and problem-solving abilities.
- Detail-oriented and organized, with the ability to manage multiple tasks.
- Familiarity with TMS or other logistics systems is an advantage.
- Comfortable using digital tools (WhatsApp Bot, spreadsheets, etc.).
- Able to work independently and meet tight deadlines in a fast-paced environment.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Kargo Technologies is a Series A logistics startup and Indonesia’s largest B2B trucking platform. Our product suites can seamlessly integrate with any business and empower supply chains to work with more transparency & efficiency. Kargo’s workflow tools allow freight to be priced, tracked and billed with technology. It has highly managed and vetted transporters along with reputation systems to instill trust. Moreover, the platform has managed to grow to tens of thousands of truckers and attracted notable clients such as some of the world's largest MNCs, the largest eCommerce platforms, and thousands of SME businesses.
