Job Description
- Act as the primary point of contact for customers regarding shipment updates, inquiries, and issue resolution.
- Coordinate with internal teams and external vendors (e.g., shipping lines, customs agents) to ensure smooth and timely deliveries.
- Handle documentation and administrative tasks related to freight forwarding and shipping.
- Monitor and track shipments to provide proactive updates to customers.
- Resolve any service or delivery issues efficiently and professionally.
- Maintain accurate customer records and shipping information in the system.
- Provide after-sales support and ensure high levels of customer satisfaction.
- Assist in improving customer service processes and reporting performance metrics.
Requirements
- Minimum 1–3 years of experience in customer service, preferably in the logistics or freight forwarding industry.
- Familiarity with shipping documentation, customs clearance, and import/export procedures.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask under pressure.
- Proficient in Microsoft Office and logistics management software/tools.
- Customer-focused with a positive attitude and a team-oriented mindset.
- Ability to work in a fast-paced and dynamic environment.
- Fluency in English is a plus.
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Kargo Technologies is a Series A logistics startup and Indonesia’s largest B2B trucking platform. Our product suites can seamlessly integrate with any business and empower supply chains to work with more transparency & efficiency. Kargo’s workflow tools allow freight to be priced, tracked and billed with technology. It has highly managed and vetted transporters along with reputation systems to instill trust. Moreover, the platform has managed to grow to tens of thousands of truckers and attracted notable clients such as some of the world's largest MNCs, the largest eCommerce platforms, and thousands of SME businesses.
