Customer Success
Sprout Digital Labs
- Full-Time
- On-site • Tangerang Selatan
- Negotiable
Min. 1 years of experience
No Sign Up Required!
Job Description
- Engage with our key merchants and help resolve issues and inquiries
- Build strong, long-term relationships with our merchants
- Collect merchants’ feedback to improve customer experience
- Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries and communicate with customers through various channels
- Identify customer needs and help customers use specific features
- Contribute to team effort by accomplishing related results as needed
Requirements
- Customer Satisfaction and Customer Succes skills
- Analytical Skills
- Excellent Communication Skills
- Customer Service oriented
- Ability to multitask and prioritize tasks effectively
- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- Experience in the digital industry is a plus
- At least 6 months experience
About Sprout Digital Labs
Learn MoreAt Sprout, we are not just a digital product house— we are architects of digital futures. We partner with companies and corporates to envision, design, build, and market digital solutions that not only solve today's challenges but have the potential to evolve into standalone ventures.
Industry
Digital Services and Technology
Location
Tangerang, Indonesia
Company Size
>100 employees
Culture
Innovative
We strive to constantly pursue innovation of our products and services
Passionate
Strong belief and efforts are the base to achieve long term success
Collaborative
Here, we work together to make the dream work
