Customer Services Team Leader
Sei Indonesia
Fewer ApplicantsActively hiring 22min ago
- Full-Time
- On-site • Jakarta
- Undisclosed
Min. 1-3 Years Experience
Job Description
- Lead and supervise the Customer Service team in handling inquiries and complaints across social media channels
- Ensure service quality, response time, and consistent brand representation
- Coach, mentor, and evaluate team performance
- Manage complex escalations and coordinate with relevant stakeholders for resolution
- Compile customer feedback and prepare regular reports with actionable insights
Requirements
- Minimum 2–3 years of experience in customer service (preferably Retail/F&B/Hospitality), with at least 1 year in a supervisory role
- Diploma or Bachelor’s degree in Communication, Literature, or a related field
- Good in English communication skills (written & verbal) with strong attention to detail
- Proficient in social media platforms and customer service tools (e.g., Zendesk)
- Strong leadership, problem-solving, and reporting skills; willing to work shifts
About Sei Indonesia
Learn MoreIndustry
other
Location
Jakarta Selatan, Indonesia
Company Size
– employees
