Customer Service Trainer & Product Support (Mandarin Speaker)
Akulaku Indonesia
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Job Description
- Analyze user behavior and product performance to identify training needs and provide effective product support solution.
- Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
- Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
- Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
- Continuously improve training programs, knowledge management systems, and customer service processes.
Requirements
- Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field.
- Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus).
- Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred).
- Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment.
- Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus.
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
