Customer Service Team Leader
PT Indonesia Fintopia Technology (Easycash)
- Contract
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities
- Leads the customer service team to consistently exceed the customer’s expectation and provides transparent communication and information
- Make a schedule of activities or schedule of work activities
- Monitor the progress of the work being done
- Provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service to all sectors
- Responsible for carrying out coordination in fostering solid teamwork
- Monitor performance and lead the team to achieve target and provide an excellent service to customers
- Evaluate customer feedback and identify ways to maximize customer satisfaction
- Ensure that standard operating procedures are documented and maintained
- Produce written reports when required to do so
Requirements
- Bachelor degree or above
- More than 3 year of experience is preferred
- Have experience in Customer Service field
- Proficiency in Ms. Office and Customer Service Software
- Have a strong sense of responsibility, logical thinking, able to work as a team, strong execution, and working under pressure
- Fluent in English (Mandarin will be advantage)
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
