Customer Service Supervisor
Tim Jess No Limit & Sisca Kohl
- Contract
- On-site • Jakarta Barat
- Negotiable
No Sign Up Required!
Job Description
What’s it like working here?
As a growing national company, we’re proud to have some of Indonesia’s brightest and most talented individuals on our team. We’re committed to creating a dynamic and challenging work environment where every team member is empowered to reach their full potential. Together, we’re driven to achieve our goals and take pride in our successes. The atmosphere is positive and supportive, with everyone eager to help one another grow, knowing that our collective success is what makes us thrive.
Our culture is rooted in respect, where results speak louder than words. We evaluate performance not only by outcomes but also by work ethic—dedication, integrity, and responsibility are at the core of what we do. Drama, gossip, and attention-seeking behavior have no place here. We believe in hard work and let our achievements speak for themselves—politics don’t factor into our success.
Job Description:
- Customer Support & Issue Resolution: Respond to and handle customer inquiries via WhatsApp, email, and direct messages through social media, ensuring prompt and effective resolution of issues.
- Sales & Lead Conversion: Persuade and convert leads into paying customers. Offer upsells and cross-sells to increase membership conversions and revenue.
- Membership Education & Support: Assist customers in understanding the benefits of membership, answer questions, and resolve any issues quickly.
- Follow-Up & Closing Sales: Follow up with customers who have not completed their payment to improve closing rates. Contact customers via phone to build relationships, provide information, and encourage them to complete transactions.
- Customer Experience Excellence: Deliver exceptional service, manage customer expectations, and proactively address concerns to enhance the customer experience and foster long-term loyalty.
- CRM Management: Manage customer data and track purchases in the CRM system, ensuring accurate record-keeping.
- Customer Retention: Ensure a positive customer experience to minimize churn rates and foster long-term customer loyalty.
- Collaboration: Work closely with the business development team to enhance conversion rates and align service efforts with sales strategies.
- Reporting & Insights: Collect customer feedback, analyze sales trends, and provide actionable insights for continuous service and sales improvements.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory, lead, or sales-focused role.
- Experience using WhatsApp Business API, CRM (such as Mekari Qontak, Hubspot, Salesforce, and similar platforms)
- Proven track record of sales success or experience in a role that blends customer service and sales.
- Strong communication and persuasive skills (able to convince customers in a friendly & engaging manner)
- Knowledge of sales closing strategies, upselling, and handling objections
- Ability to multitask and respond to multiple chats quickly
- Customer-oriented mindset with a sales-driven approach
- Experience in the e-learning industry is a plus
- Ability to resolve customer issues independently while ensuring satisfaction and brand loyalty.
- Certification in customer service, sales, or leadership (e.g., Customer Service Excellence, Lean Six Sigma) is a plus.
- Bilingual or multilingual skills is a plus
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We are a creative team based in Jakarta Barat, supporting two inspiring digital figures: Jess No Limit, a renowned gaming and entertainment creator known for thrilling gameplay and entertaining content, and Sisca Kohl, a lifestyle and culinary creator celebrated for her unique and innovative ideas.
Our focus is on crafting authentic and relevant content for audiences from various backgrounds, spanning the worlds of gaming and digital entertainment. Our work environment is designed to foster innovation, collaboration, and the development of fresh ideas that deliver memorable digital experiences.
Join the Jess No Limit & Sisca Kohl Team and be part of our journey to make a positive impact in gaming and entertainment while setting new trends in the digital industry!
