Customer Service Specialist
PT XanhSM Green & Smart Mobility
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Job Description
- Be the first point of contact for customers and drivers via all communication channels.
- Resolve customer and driver issues with empathy, professionalism, and speed.
- Provide product information and recommend the best solutions for customer and driver needs.
- Collect customer/driver feedback and conduct satisfaction surveys to continuously improve our services.
- Support promotional campaigns and customer loyalty programs.
- Document customer and driver interactions and collaborate with internal teams to enhance the overall experience.
Requirements
- Minimum Bachelor’s Degree (S1)
- Prior experience in ride-hailing, transportation, or mobility services will be a plus.
- Fluent in English (spoken & written)
- Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
- Minimum 1–2 years of experience in Customer Service
- Strong communication and interpersonal skills
- Problem-solving mindset and customer-oriented attitude
- Able to work under pressure and in a fast-paced environment
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GreenSM Indonesia: Leading the Way in Sustainable Mobility Solutions
GreenSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
GreenSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
