Customer Service Specialist
PT XanhSM Green & Smart Mobility
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Receive customer information through various channels: Hotline, Social Media, Email, Text Message
- Support and handle any arising issues for customers and drivers during the service process
- Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to XanhSM products and services
- Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs
- Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.)
- Record and report customer feedback, proposing timely and effective solutions
Requirements
- College degree or above (Min D3)
- Prior customer service experience with transportation, traditional taxis, or ride-hailing services,
- High sense of responsibility and teamwork spirit
- Positive work attitude with clear, intuitive goal setting
- Strong English communication skills is a must
- Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
- Proficient with MS Office, Google Suites, and customer service systems
- We highly prioritize candidates who are ready to join immediately
Tips Menjaga Diri
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XanhSM Indonesia: Leading the Way in Sustainable Mobility Solutions
XanhSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
XanhSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
