Customer Service Representative (CSR)
xietie.com
- Full-Time
- On-site • Semarang Regency
- Rp4.800.000 – 6.500.000
No Sign Up Required!
Job Description
Join our dynamic team as an on-site, full-time Customer Service Representative (CSR) and embark on a rewarding career path! We are seeking a dedicated and empathetic individual with 1-3 years of experience to provide exceptional support to our valued customers. As a CSR, you will be the primary point of contact, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. This role offers a stable, career-focused environment within our vibrant office setting. We offer competitive compensation, opportunities for professional growth, and a supportive team culture. If you are a natural problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply and become an integral part of our success.
Requirements
- 1-3 years of proven experience in a customer service role.
- Demonstrated empathy and patience in handling customer interactions.
- Excellent active listening and verbal/written communication skills.
- Proficiency in using CRM software for customer management and issue tracking.
- Solid understanding of product knowledge or the ability to acquire it quickly.
- Strong problem-solving abilities to effectively address customer concerns.
- Adaptability to changing customer needs and service procedures.
- Ability to work effectively in an on-site office environment.
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