Customer Service Representative (Batam)
InCorp Indonesia
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Job Description
Role and Responsibilities
- Handle all incoming call
- Handle customer complaints by phone, email, mail or social media
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationships and trust with customer account through open and interactive communication
- Assist administrative operational needs
- Preparing daily report of customers complaints and follow up
- Responsible for daily of secretarial job
- Meeting rooms arrangement
- Report monthly activity to Sales Manager
Requirements
Qualifications and Education Requirements
- Minimum education is Diploma degree, preferably from Secretary, Business, Marketing major
- Excellent in English and Mandarin skills in verbal and written
- Able to communicate in Mandarin
- Able to operate Microsoft Office
- Creative and pro-active
- Able to work independent and in a team as well
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Having been in the industry for almost 10 years, InCorp Indonesia & InCorp Vietnam as part of InCorp Group are the trusted counsellors, advisors and business partners to many business leaders and organizations across all industries. As a leading consulting company in Indonesia & Vietnam, we provide a full range of market-entry and corporate services to worldwide clients who intend to operate in or expand to Indonesia and further to Southeast Asia.
Our team comes from various backgrounds with different expertise, from accounting and tax specialists to legal experts and business consultants who will leverage their skills and abilities to provide you with a seamless experience when expanding your business to Indonesia, Vietnam and the rest of Asia Pacific region. Whether you seek assistance for company incorporation, business licensing, legal consultation, immigration, or outsourcing, we are ready to create and implement tailor-made solutions for your business and corporate needs.
