Customer Service (Ramadhan & Idul Fitri Support)
Howel and Co
- Contract
- On-site • Jakarta Barat
- Rp4.500.000 – 5.500.000
No Sign Up Required!
Job Description
- Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
- Handle and resolve customer complaints regarding product issues, returns, and exchanges.
- Manage and track orders to ensure timely delivery and address any order discrepancies.
- Collaborate with the logistics team to address shipping issues and provide updates to customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Prepare and submit regular reports on customer interactions, feedback, and issues.
- Monitor and respond to customer reviews and feedback on multiple platforms.
- Provide customers with comprehensive information about products, services, and policies.
- Continuously improve service procedures, policies, and standards based on customer feedback.
Requirements
- Bachelor’s Degree in any field.
- Fresh graduates are welcome to apply.
- Willing to work in 24-hour shifts, including weekends and national holidays (fixed schedule, not flexible).
- Good communication skills and ability to handle difficult situations with tact and professionalism.
- Ability to type quickly and accurately; having basic computer skills.
- Strong problem-solving skills and attention to detail.
- Capable of working independently and as part of a team.
- Basic proficiency in English; additional language skills are a plus.
- High level of empathy and commitment to customer satisfaction.
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About Us:
Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.
We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.
