Customer Service Officer
HiToko Indonesia
Actively hiring 41min ago
- Full-Time
- Hybrid • Jakarta Pusat
- Rp5.500.000 – 6.000.000
Min. 1 years of experience
No Sign Up Required!
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming calls and chat
- Assist with placement of orders, refunds, or exchanges
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintaining Customer Retention with paid customer by always touching up
- Compile reports on overall customer satisfaction
Requirements
- Min Bachelor Degree in Communication, Communication Science or equivalent
- Having experience as Customer Service min 1 – 3 years, especially in SaaS product
- Familiar with Omnichannel and E-Commerce is Preferable
- Having experience in Live Chat
- Fresh-grad with Internship are welcome
- Excellent communication, presentation skills, problem solving, well being, and positive attitude
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to stay calm when customers are stressed or upset
- Strong phone contact handling skills and active listening
- Target oriented and get used to the target
- Comfortable using computers and Ms. Office
- Fluent in English (Speaking & Writing), Mandarin is a plus
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About HiToko Indonesia
Learn MoreHiToko is a revolutionary SaaS-based omnichannel platform that helps business owners from across Asia to build their stores across e-commerce platforms and offline sales channels. HiToko comes with various services such as Order Management, Stock Management, Product Management, CRM, After Sales System, Reporting, and also Supply Chain. With one app, all selling businesses can now be more efficient in increasing sales and maximizing sales value through HiToko's Supply Chain system.
Industry
SaaS
Location
Jakarta Pusat, Indonesia
Company Size
1–50 employees
Culture
Adaptable
Our team is flexible and resilient in the face of adversities
Collaborative
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
