Job Description
✅ Oversee a contact center team of 100+ agents, ensuring efficiency and high service standards.
✅ Manage CRM systems and implement Omni-Channel Contact Center Technology.
✅ Develop strategies to enhance customer satisfaction and optimize workflow.
✅ Lead, coach, and inspire the team to exceed performance metrics.
Requirements
✔ 5+ years of experience managing a large-scale contact center (100+ agents).
✔ Strong understanding of CRM, OMNI-Channel systems, and Contact Center Technology.
✔ Preferably COPC/Contact Center certified.
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XanhSM Indonesia: Leading the Way in Sustainable Mobility Solutions
XanhSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
XanhSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
