Customer Service Lead
Pintar Ventura Group
Actively hiring 1min ago
- Full-Time
- On-site • Jakarta Pusat
- Negotiable
Min. 4 years of experience
No Sign Up Required!
Job Description
Responsibilities of the role:
- Lead, and optimize the workflow of our enthusiastic customer support squad.
- Swiftly tackle any hurdles that come their way while they engage with our valued customers.
- Craft an environment where every customer interaction is not only smooth but also enlightening.
- Generate insightful reports tracking our customer service triumphs and pinpointing avenues for enhancement.
- Coach and guide our support stars during their shifts, amplifying their performance.
- Keep our complaint and top-tier customer databases up-to-date and accurate.
Requirements
Requirements:
- Min. 3 years of experience as a lead in a Customer service environment for PPOB, POS, Remittance, & e-money company
- Strong understanding of both consumer and business targeting and full funnel penetration (B2C and B2B)
- Proficiency with customer success tools, CRM software, data analysis tools.
- Strong collaboration, follow up and leadership skills, with ability to manage influence through persuasion and negotiation
- Excellent interpersonal and communication skills, both written and verbal
- Excellent written and verbal communication skills in Indonesian and English
- Good knowledge of MS Office with advanced skills in Excel will be advantage
- Highly organized with the ability to complete multi-tasks in a timely manner
- High team spirit and commitment, systematic and target oriented working style
- Comfortable with technology and able to quickly learn new tools and software
- Customer satisfaction oriented
- Ability to think analytically and creatively with a proven track record of using insights to drive performance
- Ability to work in a dynamic and fast paced environment
- Have a background in a startup and/or a product company is preferable
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About Pintar Ventura Group
Learn MorePintar Ventura Group is a dynamic and innovative venture builder focused on researching, developing, and investing in high-growth business opportunities in Indonesia's fintech market.
Our portfolio includes well-known brands such as mPOS cashier Posy and the Klikoo payment app. As a fintech startup builder, we are committed to nurturing projects that will take Indonesia's digital economy to the next level.
Industry
Financial Technology
Location
Jakarta Pusat, Indonesia
Company Size
50–100 employees
Culture
Innovative
We strive to constantly pursue innovation of our products and services
Driven
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
Collaborative
Here, we work together to make the dream work
