Customer Service Intern
Kargo Technologies
- Internship
- On-site • Jakarta
- Negotiable
No Sign Up Required!
Job Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist in troubleshooting and resolving customer issues.
- Assist customers with placing orders accurately and efficiently.
- Document all customer interactions, issues, and resolutions comprehensively.
- Gather feedback from customers and relay it to the appropriate departments.
- Collaborate with team members to achieve service goals and objectives.
- Perform administrative tasks as needed to support the customer service team.
Requirements
- Currently pursuing a degree in Business, Communications, or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Empathy, patience, and a customer-focused mindset.
- Fresh graduates are welcome to apply.
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Kargo Technologies is a Series A logistics startup and Indonesia’s largest B2B trucking platform. Our product suites can seamlessly integrate with any business and empower supply chains to work with more transparency & efficiency. Kargo’s workflow tools allow freight to be priced, tracked and billed with technology. It has highly managed and vetted transporters along with reputation systems to instill trust. Moreover, the platform has managed to grow to tens of thousands of truckers and attracted notable clients such as some of the world's largest MNCs, the largest eCommerce platforms, and thousands of SME businesses.
