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Customer Service - Global Financial Services

Doo Group

Actively hiring 7d ago

Job Description

  • Respond to incoming customers’ calls, live chats, or emails. 
  • Responsible for handling customers’ enquiries and complaints professionally.
  • Conduct market research, data collection and data analysis.
  • Perform system testing.
  • Organize front-end requirements and follow up with respective departments.
  • Check and update SOP. 
  • Summarize and update the business information.

Requirements

  • Possess at least a Diploma in any field.
  • At least 1 year of working experience in Customer Service or Finance related fields are preferred.
  • Good command in BOTH English and Indonesian.
  • Experience in trading / investment / finance / forex will be an added advantage.
  • Willing to work flexibly and shift arrangement.
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About Doo Group
Learn More

Doo Group, established in 2014 and headquartered in Singapore, is an international financial services group with FinTech as its core. Operating through 10 major business lines, including Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group continually strengthens our interconnected business ecosystem. We are dedicated to providing comprehensive financial services and innovative solutions to clients worldwide. Together, we embark on a journey to Explore α Better Future.

Industry
Financial Services
Location
Jakarta, Indonesia
Company Size
>100 employees