Customer Service Englsih
PT Accord Innovations Indonesia
- Full-Time
- On-site • Yogyakarta
- Negotiable
No Sign Up Required!
Job Description
Key Responsibilities:
- Ensure service delivery aligns with Key Performance Indicators (KPIs)
- Clarify customer needs and address complex or non-standard issues
- Respond to customer concerns with empathy and professionalism
- Provide courteous, professional customer interactions in line with company protocols
- Maintain comprehensive knowledge of client products/services
- Accurately document and notate accounts as required
- Contribute to efforts aimed at enhancing customer satisfaction and overall business performance
- Promote additional products or services where appropriate
- Track and log customer interactions in the call database
Requirements
Requirements:
- Bachelor’s degree in any discipline
- Fresh graduates are welcome
- Proficiency in English is essential
- Previous experience in customer service is an advantage
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ccord Innovations offers high-end quality IT products and services. We are young growing rightsized company with entrepreneurial culture and entrepreneurial team members passionate with one objective – client satisfaction. Primarily, Accord Innovations is an IT & business consulting, IT services & solutions company; also dealing with IT solutions and products. Accord Innovations is headquartered at Malaysia with a branch office in Hyderabad, India and capability to serve clients globally.
