Job Description
- Carry out services to customers as:
- Deliver product and service information bank;
- Follow up and finish customer complaints;
- Perform all activities that become relevant Customer Service authorities Automated Teller Machine card.
- Conducting Cross Selling of Bank products.
- Perform archive management.
- Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form.
- Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service.
- Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account.
- Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer.
- Implement Payment Tools Using Cards operations.
Requirements
- Minimum Diploma or Bachelor's degree from any major.
- At least 1 (one) year of experience in related field.
- Excellent with Excel and able to operate Microsoft Office & PowerPoint.
- Customer oriented.
- Placement Kelapa Gading.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones. SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience. Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology. The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.
