Customer Service
PT Trident Pro
Actively hiring 2min ago
- Full-Time
- On-site • Indonesia
- Rp5.000.000 – 6.000.000
Min. SMA/K
Job Description
- Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person.
- Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments.
- Take new orders, handle billing details, collect payments, and update customer account information.
- Log detailed notes of customer interactions, inquiries, and resolved issues in the company’s CRM system.
- Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments
Requirements
- A high school diploma or equivalent is required for most entry-level positions.
- Most roles provide short-term on-the-job training to learn company systems and policies.
- Basic computer literacy, familiarity with point-of-sale (POS) systems, and software navigation are often necessary.
- Use clear, concise language when speaking or writing to build trust.
- Think critically to identify complaints and find creative solutions.
- Fully hear and understand customer needs rather than just waiting to reply.
- Maintain a calm and positive attitude, especially with frustrated individuals.
About PT Trident Pro
Learn MorePT Trident Pro is a company registered in Indonesia to serve as an International Company leading in global financial investment industry. We are involved globally in providing financial investment consultancy and professional advance training workshops to our clients located around the world for investment diversification purposes. Throughout our long history in the investment market as traders, brokers and managers or servicing the professional institutional market, we are applying business philosophy that allows us to focus on facilitating our customers’ needs.
Industry
Financial Investment
Location
Jakarta Selatan, Indonesia
Company Size
– employees
Culture
Energetic
Here, we work together to make the dream work
Integrity
We uphold honesty and virtue in every single product/service we deliver
Trustworthy
Consistently making an all-out effort to sustain people's trust of our products/services
