Customer Satisfaction Executive (English Customer Service)
PT Gamertogamer Global Group
Actively hiring 3h ago
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Job Description
Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.
Responsibilities
- Provide troubleshooting assistance for customer orders, account status, and relevant problems
- Provide data and guides to help the sales team
- Stay up-to-date with new product and feature launches
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Maintain FAQ articles to keep up-to-date information for customers
- Suggest sales process improvements
Requirements
Requirements :
- Experienced with min 1-year exp/ Fresh graduates can apply
- Fluent in English (Mandarin will be a bonus)
- Able to work at BSD, South Tangerang
- Willing to do the work shift; [1st Shift ; 8 AM - 5 PM (WFO Mon-Friday only); 2nd Shift ; 4 PM - 1 AM (WFH); 3rd Shift ; 12 AM - 9 AM (WFH)]
- Possess passion in video games (console/mobile/PC)
- Hands-on experience with CRM systems (Freshdesk)
- Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
- In-depth understanding of sales principles and customer service practices
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About PT Gamertogamer Global Group
Learn MoreG2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia–with ongoing expansions into Thailand, Vietnam, US, and UAE.
With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has seen exponential year on year growth and become a prominent force in the gaming space.
Industry
Marketplaces
Location
Tangerang Regency, Indonesia
Company Size
50–100 employees
Culture
Fun
We consider employee's happiness as a part of ours
