Customer Relationship Management Sr. Specialist
Arya Noble
Fewer Applicants- Full-Time
- On-site • Jakarta Selatan
- Negotiable
Job Description
Responsibilities
- Analyze CRM campaign data to identify insights and recommend improvements to campaign performance, customer targeting, and communication
- Develop CRM and customer lifecycle plans using customer insights and business goals to drive acquisition, retention, loyalty, and sales.
- Develop customer segmentation and personalized communication strategies across CRM channels to deliver relevant customer experiences.
- Maintain good relation and collaboration with internal and external parties to achive the operational & business goals.
- Plan, execute, and optimize CRM campaigns, including promotional, retention, reactivation, loyalty, cross-selling, upselling, and abandoned cart programs across official website and e-commerce channels.
- Manage CRM automation, customer journey flows, campaign targeting, communication schedules, and campaign assets to ensure timely and accurate campaign execution
- Monitor and evaluate CRM campaign performance, customer engagement metrics, database quality, and campaign delivery to ensure campaign effectiveness and achieve business targets
- Manage and maintain e-commerce contact center operations in accordance with established service standards and targets
- Ensure budget used for influencer, community, marketing activities needs, and developing CRM system is in accordance with plan.
Requirements
Qualifications
- Bachelor's Degree in Marketing, Business Administration, Communication, Digital Marketing, Management, or other relevant fields
- 2 - 3 years experience in CRM, Lifecycle Marketing, Digital Marketing, E-Commerce CRM, or Customer Engagement
- Experienced in beauty, FMCG, retail, or e-commerce industries.
- Proficient in CRM System, Data Analysis, Customer Lifecycle Management
Arya Noble, Indonesia’s first Intelligent Derma Beauty investment and strategic holdings company, has achieved significant success in the nation’s skin and hair care industry with leading brands like ERHA Clinical Group, Genero Group, ERHA OTC, and finally renowned Padangnese Cuisine, Marco by Chef Marco Lim. This success is driven by our innovative and dedicated employees, the Aryaners, who continuously disrupt societal standards by making beauty accessible and affordable.
Our team, fondly known as Aryaners, work daily to create impactful solutions for skin-related issues, enhancing lifestyles and improving standards of living. With a commitment to vision and growth, they adapt to changing times, delivering value through modern and technologically advanced services. Arya Noble aims to be a hub of change, innovation, and endless possibilities, shaping a brighter future through our products, services, and people. Join the Aryaners and be part of this transformative journey.
