Job Description
- Customer Segmentation: Analyze and categorize customer data to create targeted segments that enable personalized marketing and enhance engagement across different customer groups.
- Customer Retention and Loyalty: Develop and manage loyalty programs and retention strategies aimed at strengthening customer relationships, increasing repeat purchases, and boosting overall satisfaction.
- Customer Insight: Use data analytics to derive actionable insights on customer preferences, behaviors, and trends. Leverage these insights to inform marketing strategies and optimize customer experiences.
- Customer Journey Mapping & Experience Enhancement: Map the customer journey across all touchpoints, identifying areas for improvement. Collaborate with cross-functional teams to enhance customer experience, ensuring a seamless, engaging journey with our brand.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Data Analytics, or a related field.
- Minimum 8 years of experience in CRM, customer engagement, or related roles, preferably in retail or fashion industries.
- Proficiency in CRM tools.
- Strong analytical skills with experience in data segmentation, customer journey mapping, and deriving actionable insights.
- Familiarity with loyalty program management and retention strategies.
- Advanced knowledge of data visualization tools (e.g., Tableau, Power BI) and proficiency in Excel.
- A passion for creating personalized, meaningful customer experiences.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
We are fashion.
Attracting more than 500 million consumers across Indonesia, Malaysia, Vietnam, Philippines and beyond Delamibrands' portfolio includes some of the most iconic titles in fashion: Executive, COLORBOX, et cetera, Wrangler, Tirajeans, Wood and Jenahara.
With more than 300 stores and backed up by strong digital presence, our omni channel creates an integrated and cohesive customer experience no matter how or where a customer reaches out.
We believe that great people and partners make Delamibrands a great company.
Let's create the future together.
Click below to know more how you can make it happen.
WEBSITE: http://www.delamibrands.com
