Customer Experience Trainer
Arya Noble
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Evaluate the quality of customer experience and identify areas for improvement by aligning with industry trends and the company’s brand image to enhance customer service.
- Organize and deliver training programs to improve the skills and knowledge of Client Care teams, ensuring customer satisfaction levels are maintained or increased.
- Implement a customer touchpoint strategy within clinics to uphold customer satisfaction and create a memorable service experience.
- Regularly update training materials to ensure they remain relevant to current industry developments and align with the company’s expectations.
- Collaborate with both internal and external stakeholders to support business objectives and achieve operational targets.
- Create evaluation reports on training programs to identify areas for improvement and provide insights for future training initiatives.
- Continuously update and develop Work Instructions (Instruksi Kerja - IK) and Standard Operating Procedures (SOP) for Client Care teams across all clinics to ensure service consistency and alignment with industry standards.
- Update and manage training program budget reports to ensure accurate forecasting and inclusion in the company’s financial planning.
Requirements
- Bachelor’s degree in Management, Marketing, Hospitality, or a related field.
- 1–2 years of experience in customer experience or service quality/assurance roles.
- Experience in coaching, training, or learning & development is preferred.
- Strong knowledge and understanding of customer service principles and practices.
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Arya Noble, Indonesia’s first Intelligent Derma Beauty investment and strategic holdings company, has achieved significant success in the nation’s skin and hair care industry with leading brands like ERHA Clinical Group, Genero Group, ERHA OTC, and finally renowned Padangnese Cuisine, Marco by Chef Marco Lim. This success is driven by our innovative and dedicated employees, the Aryaners, who continuously disrupt societal standards by making beauty accessible and affordable.
Our team, fondly known as Aryaners, work daily to create impactful solutions for skin-related issues, enhancing lifestyles and improving standards of living. With a commitment to vision and growth, they adapt to changing times, delivering value through modern and technologically advanced services. Arya Noble aims to be a hub of change, innovation, and endless possibilities, shaping a brighter future through our products, services, and people. Join the Aryaners and be part of this transformative journey.
