Customer Experience Supervisor
Anteraja
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
1. Monitor and troubleshoot integration across OMS, WMS, ERP, and marketplace seller center to ensure smooth order and SKU synchronization.
2. Analyze order flow, fulfillment performance, and return patterns to identify trends, propose and adjust processes for better efficiency.
3. Manage master data (SKU, pricing, mapping) and perform inventory reconciliation between physical stock, WMS, and client systems, resolving discrepancies.
4. Build and deliver operational performance reports with clear data visualization (dashboards, charts) to communicate SLA compliance, fulfillment rate, and process accuracy to management and clients.
5. Coordinate with Client, Operations, Tech, and 3PL logistics partners to resolve escalations and maintain agreed SLA on order fulfillment.
6. Drive continuous improvement by documenting recurring issues, recommending workflow optimizations, and supporting system enhancement projects.
Requirements
1. Minimal Bachelor's degree (S1) from any field with proven track record .
2. Proven experience in customer experience analyst, data analyst, control tower or a related role, with a minimum of 2 years of experience in E-Commerce Fulfillment & Enabler industry.
3. Strong data analysis skills (Excel/Google Sheets: pivot tables, lookups; basic SQL is a plus)
4. Experience with WMS, OMS, ERP, and marketplace seller center systems
5. Familiarity with dashboard/reporting tools
6. Understanding of basic API/integration logs and data flows.
7. Process improvement mindset – able to proactively find bottlenecks and suggest better workflows
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Anteraja is a company that moves within delivery service and logistics, spanning over the far-east of Indonesia to the far-west. Of course, it’s osnly necessary that every service that we offer come with an app, and it doesn’t stop there–– our system is fully automated by a network of artificial intelligence (AI).
Not only we care about intellects and talents of our human resources, we also care about giving back to the community. Our culture is stemmed from the notion of #JadiOrangBaik, which directly translates to ‘be a person of kindness’. We believe in democratizing our services and to help independent businesses grow with the tools that we offer to them.
Our investors include PT Adi Sarana Armada. Tbk, PT Semangat Bambu Runcing, and Time Prestige International, Ltd.
