Customer Experience (CX) Specialist
xietie.com
- Full-Time
- Hybrid • Jakarta Barat
- Rp8.000.000 – 12.500.000
No Sign Up Required!
Job Description
Join our dynamic team as a Customer Experience (CX) Specialist and play a pivotal role in shaping exceptional customer journeys. In this full-time, hybrid role, you will leverage your 1-3 years of experience to enhance customer satisfaction and loyalty. You'll be instrumental in managing customer relationships, analyzing feedback, and collaborating across departments to implement impactful CX strategies. We offer a supportive career-focused environment, opportunities for professional growth, and a flexible hybrid work model that blends office collaboration with remote flexibility. If you are passionate about delivering outstanding customer experiences and possess strong analytical and communication skills, we encourage you to apply. This role is ideal for individuals aged 24 and above seeking to make a significant contribution.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 1-3 years of proven experience in customer experience, customer success, or a related role.
- Proficiency in Customer Relationship Management (CRM) software.
- Demonstrated ability in data analysis and interpretation to drive CX improvements.
- Strong project management skills with the ability to manage multiple initiatives.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly.
- Proven problem-solving skills and a proactive approach to addressing customer needs.
- Experience with cross-functional collaboration and working effectively with diverse teams.
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