Customer Care Representative

You'll be a natural people person who enjoys delighting customers with amazing service and who understands customer needs and the importance of delivering a correct solution first time, politely and with a smile. You must be able to speak advanced to fluent level of English and Bahasa Indonesia.

Duties and responsibilities

• Answer incoming calls, email, live chat and social media messages and make outgoing calls or emails as required
• Respond efficiently, accurately and consistently with solutions to address customer needs, complaints, or other enquiries
• Actively listen, confirming or clarifying information and diffuse complaints as required
• Understand and strive to meet targets without compromising service
• Make sales or recommendations for products that may suit customer needs
• Attend training and other learning sessions to ensure full understanding of our products
• Escalate urgent or critical issues to the relevant person or team
• Stay up to date and adhere to all company policies, procedures and guidelines