Customer Care Internship
Xapiens Teknologi Indonesia
Actively hiring 6d ago
- Internship
- On-site • Tangerang Selatan
- Rp1.470.000 – 1.540.000
Min. 4th Year College Student
No Sign Up Required!
Job Description
- Assist in responding to customer inquiries via phone, email, or chat.
- Help resolve basic technical issues or escalate more complex ones to the appropriate teams.
- Provide follow-up to ensure customer issues are resolved in a timely manner.
- Create, update, and track customer service tickets using the company’s helpdesk or ticketing system.
- Ensure tickets are properly categorized and prioritized
- Collect feedback from customers regarding the quality of services received.
- Assist in analyzing feedback to identify areas for improvement in customer service.
Requirements
- Min. Education: Vocational High School with Major (IT or similar)
- Willingness to work fully from the office during the internship period. (Bintaro, Tangerang Selatan)
- Willing to work based on roster schedule (07.00 WIB - 16.00 WIB), (08.00 WIB - 17.00), (09.00 - 18.00)
- Has good communication verbally and written
- Familiarity with troubleshooting basic hardware and software issues, including network connectivity and system performance.
- Cooperative, dependable, and willing to assist colleagues when needed.
- Eagerness to learn new skills and gain knowledge in ICT services and customer care processes.
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About Xapiens Teknologi Indonesia
Learn MoreXapiens (part of Indika Energy Group) is a strategic technology solutions company with a wide range of products and services.
We support our clients in creating, optimizing, and aligning their digital assets and allow for better collaboration and access across departments, partners, vendors, products, and people.
Our resources contain strong technology talents with mostly more than 5-10 years of expertise and experience in various technology industries.
Industry
ICT Services
Location
Tangerang Selatan, Indonesia
Company Size
50–100 employees
Culture
Innovative
We strive to constantly pursue innovation of our products and services
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Collaborative
Here, we work together to make the dream work
