Custemer Care Staff
Sprint Asia
Actively hiring 9h ago
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
Min. 1 years of experience
No Sign Up Required!
Job Description
- Provide clear explanations of insurance/ASO policy terms and conditions to members.
- Assist members in understanding the claim workflow and required steps.
- Interpret basic medical diagnoses and doctor’s notes to support inquiry handling.
- Manage inbound and outbound calls, including questions, requests, and escalations.
- Operate TPA/ASO back-end systems and call center operational tools.
- Handle member complaints with professionalism and appropriate problem-solving.
- Deliver empathetic, clear, and effective communication to insurance participants.
- Work in a shift-based schedule according to operational needs.
Requirements
- Healthcare-related educational background (any discipline) with the ability to understand diagnoses and medications is an advantage.
- Experience working in health insurance, TPA, or ASO is preferred.
- Familiarity with TPA/ASO back-end systems and call center tools.
- Strong communication skills with a customer-focused approach.
- Experience in complaint handling and conflict resolution.
- Willing to work in shift schedules.
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About Sprint Asia
Learn MoreWe provide innovative solutions through digital infrastructure & technology services to enhance your business.
Industry
IT Services And IT Consulting
Location
Jakarta, Indonesia
Company Size
50–100 employees
