CRM Specialist
Privy
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Plan and deliver CRM strategies across channels to bring new MQL leads, retain both B2B and B2C existing customers, increase brand loyalty, and expand the company’s brand value. (This includes channel strategy for email, website, and in-app push notification).
- Develop, maintain, monitor, and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately
- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
- Work together with marketing teams, sales, tech and data to achieve a complete vision and journey for CRM.
- Lead development of the roadmap for a clear A/B testing framework of new and existing programs to increase growth and improve user retention
- Develop weekly and monthly reports for CRM programs performance.
Requirements
- Minimum 3 years of proven work experience as a CRM, preferably in the tech/start-up industry
- Technical expertise with CRM tools and analytical systems, e.g Pardot, Mailchimp, Salesforce, Tableau, and SQL
- Knowledge of online marketing methods and best practices
- Attention to detail, to manage the integrity of the CRM data
- Commercial awareness to understand the target market and design campaigns accordingly
- Strong communication skills along with a customer-oriented attitude
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Privy, formerly PrivyID, is revolutionizing the way people are identified in cyberspace and the way the online transaction is carried out. We believe that Trusted Identity and Digital Signature are the foundations of a healthy online transaction ecosystem. Led by Marshall Pribadi as the CEO who is listed in Forbes 30 Under 30 Asia and an Endeavor Entrepreneur, Privy is growing so fast by having 40 million users and 2.600 enterprise customers in six years.
Privy is listed as a Certification Authority (CA) under Indonesia's Ministry of Communication and Information Technology to issue electronic certificates with the highest level of verification (level 4). Privy has a Cooperation Agreement with the Directorate General of Population & Civil Registration to support identity verification services in issuing and using electronic certificates and is listed in OJK as Digital Financial Services Innovation, e-KYC cluster.
Privy obtained ISO 27001:2013 certification in Information Security Management Systems and has gained numerous accolades such as Forbes Asia 100 to watch 2021, part of Google for Startup Accelerator: Indonesia 2021 cohort, The Most Promising Fintech 2017 by Danamon Bank, and the winner of fintech category at 2017 Echelon Asia Summit Singapore.
Privy has raised US$ 48 million from Series C financing round led by a leading global investment firm KKR & Co. Inc. and our other notable investors are Singtel Innov8, MDI Ventures, GGV Capital, Telkomsel Mitra Indonesia (TMI), Bank Mandiri, Gunung Sewu Group, Mahanusa Capital. We have a very energetic and healthy working cultures with surprising and fun working place. We have our private badminton court, basketball court, mini theatre, coffee bar with trained baristas, and super cool 84-inch Surface Hub. We provide an exceptional supports and rewards to your innovation in which sky is not even the limit.
