Complaint Expert Specialist
PT Indonesia Fintopia Technology (Easycash)
- Contract
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Responsible for handling customer complaints from users to financial regulators, and write a report on the final handling method to the relevant regulatory agency.
- Responsible for following up on key/high-risk/high risk customer complaints, good at listening and quickly understanding customer problems, and proposing solutions on the basis of ensuring the interests of the company and reducing the risk of complaints.
- In-depth analysis of complaint cases, discovering problems in processes, products, systems, etc., and proposing optimization and improvement plans based on the results of customer complaint review.
Requirements
- Bachelor degree or above, more than 3 years of experience in the financial services industry, and those with excellent customer service management experience are preferred.
- Have a good sense of service, strong sense of work responsibility and customer service awareness.
- Have a strong sense of risk and be able to solve various problems independently.
- Priority is given to those who understand consumer protection or relevant laws and regulations in the financial industry.
- Ability to use English for daily communication.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
