Client Service Representative
PT Hashmicro Solusi Indonesia
Actively hiring 7d ago
- Full-Time
- On-site • Jakarta Pusat
- Rp5.000.000 – 5.600.000
Min. Freshgrad
No Sign Up Required!
Job Description
- Convert enquiries to active leads by generating meetings.
- Strategize and execute on how to maximize number of meetings from leads generated.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Proficient in English is a big plus.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school / diploma / Bachelor.
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About PT Hashmicro Solusi Indonesia
Learn MoreAPAC's leading ERP solution provider offers a comprehensive software suite for diverse industries, tailored to meet the specific requirements of any business.
Industry
IT Services & IT Consulting
Location
Jakarta Pusat, Indonesia
Company Size
– employees
