Careline Support Outlet (Freelance Full WFO)
PT Esensi Solusi Buana (ESB)
No Sign Up Required!
Job Description
What You’ll Do (Responsibilities)
- Provide honest and courteous solutions for technical and non-technical issues via chat or phone.
- Follow up on open tickets with empathy to ensure customer satisfaction.
- Manage the ticketing system and track issues until closure.
- Coordinate team schedules for agile and effective support coverage.
- Ensure service quality meets ESB standards and core values.
- Strengthen team knowledge and collaboration.
- Report daily to managers and share honest improvement suggestions based on customer feedback.
Requirements
What Capabilities You’ll Need (Requirements)
- SMK, D3 or Bachelor’s degree in Management, Information Technology/System or a related field.
- Have experience with Hardware, OS (Windows/Linux), and Networking.
- Mid to high savviness in technology and able to explain complex technological terms in a simple and easy-to-understand phrase.
- Excellent communication and problem-solving skills.
- Calm and professional demeanor, good interpersonal skills, detail-oriented, able to work under pressure, and a team player.
- Born as a fast, adaptable learner and a multitasker.
- Empathy is the number one virtue.
- Have good leadership and coordination skills.
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Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.
Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.
Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.
Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, Mie Gacoan, Richeese Factory, Almaz Fried Chicken, and countless viral restaurants, cafés, and coffee shops across the nation.
At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.
Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.
It’s time to grow, learn, and make an impact with us.
#GrowingWithESB
