Care Line Support Jr. Staff (Freelance WFO)
PT Esensi Solusi Buana (ESB)
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Job Description
Care Line Support's main responsibilities include resolving and coordinating a team to resolve
customer inquiries related to any technical or non-technical issues that they may have as users of
ESB’s products.
What you’ll do (Responsibilities):
- Courteously provide answers and solutions for any given technical or non-technical issues related to ESB’s products via messaging channel or phone call.
- Proactively follow up on open tickets to ensure the client’s satisfaction.
- Handling the ticketing system and tracking each issue for closure.
- Managing and coordinating team schedules to provide better coverage of support.
- Making sure the quality of service of the team is aligned with ESB's standard of service.
- Enhancing team, including but not limited to: knowledge and teamwork.
- Provide day-to-day reporting to managers and suggest any improvements related to the product based on customers' experiences.
Requirements
- SMK, D3 or Bachelor’s degree in Management, Information Technology/System or a related field.
- Have experience with Hardware, OS (Windows/Linux), and Networking.
- Mid to high savviness in technology and able to explain complex technological terms in a simple and easy-to-understand phrase.
- Excellent communication and problem-solving skills.
- Calm and professional demeanour, good interpersonal skills, detail-oriented, able to work under pressure, and a team player.
- Born as a fast, adaptable learner and a multitasker.
- Empathy is the number one virtue.
- Have good leadership and coordination skills.
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Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.
Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.
Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.
Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, Mie Gacoan, Richeese Factory, Almaz Fried Chicken, and countless viral restaurants, cafés, and coffee shops across the nation.
At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.
Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.
It’s time to grow, learn, and make an impact with us.
#GrowingWithESB
