Business Operations Specialist (Mandarin Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Interpret strategies (e.g., case handling, telemarketing strategies ) and ensure alignment with OJK regulation.
- Translate strategies into actionable execution plans, including SOPs, scripts, and system configuration requirements.
- Coordinate with the technical team to configure decision engine strategies and monitoring reports suited to local needs.
- Collaborate with cross functions teams to clarify details, solve execution issues, and ensure smooth implementation.
- Identify and analyze causes of anomalies (process deviation or system issues) and drive prompt corrective actions.
- Collect and review issues raised from frontline operations, propose temporary fixes, and support continuous strategy improvement.
Requirements
- Bachelor's degree or higher in Finance, Statistics, or a related field.
- Has 1–3 years of experience in Business Operations
- Fluent in Chinese, English and Bahasa Indonesia.
- Proficient in Excel for data analysis and familiar with decision engine systems.
- Excellent cross-department communication and problem-solving abilities.
- Strong attention to detail and ability to ensure compliance and adapt solutions to local requirements.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
