Business Operation Executive

KPI Governance, Calculation & Validation

• Coordinate KPI submissions across Sales, Customer Success, Operations, Marketing, and Partnership teams.
• Consolidate and validate KPI data, calculations, supporting evidence, and performance results.
• Identify discrepancies, follow up with relevant departments, and maintain KPI definitions, templates, and historical records.
• Prepare consolidated KPI scorecards and performance summaries for management review.

Weekly & Monthly Business Reporting

• Consolidate departmental updates into weekly management reports covering performance, activities, issues, risks, and action items.
• Prepare monthly business performance reports and dashboards, including KPI results, trends, variances, and outstanding actions.
• Maintain reporting calendars and support ad-hoc reporting and data consolidation.

WhatsApp Lead Management

• Monitor incoming business leads from designated WhatsApp channels and ensure no leads are missed.
• Perform basic lead identification and qualification, capture required information, and route leads to the appropriate HubSpot team.
• Maintain accurate lead tracking, including source, owner, status, and outcome.
• Monitor SLA, escalate overdue leads, and prepare weekly/monthly lead reports.
• Identify lead-management gaps and recommend workflow or automation improvements.

Business Administration, Validation & Governance

• Provide centralized administrative support across the Business Division.
• Perform first-level checks for business workflows, including sales/deal approval submissions.
• Validate commercial information, documentation, and supporting records before escalation or management review.
• Track approvals, deadlines, dependencies, and outstanding items to ensure timely follow-up.

Meeting & Cross-Functional Coordination

• Prepare recurring business meeting materials and consolidate updates and action trackers.
• Track management decisions, owners, deadlines, and follow-up items.
• Coordinate administrative and reporting requirements across business departments and supporting functions.
• Escalate overdue, incomplete, or conflicting items to the relevant stakeholders.

SOP, Documentation, Process Improvement & Automation

• Maintain and update business SOPs, workflows, templates, trackers, and governance documentation.
• Ensure business documentation is accurate, organized, and consistently maintained.
• Identify repetitive processes that can be simplified, standardized, or automated.
• Collaborate with relevant stakeholders to improve workflows, reduce duplication, and strengthen reporting/data controls.
• Review existing automation and maintain necessary manual controls where human judgment or validation is required.