Job Description
- Build and execute national strategies to drive customer satisfaction, loyalty, and revenue growth while aligning with global standards and adapting to local needs.
- Set standards and support dealer development in service, spare parts, warranty, manpower, and customer care to ensure consistent quality.
- Enforce Standard Operating Procedures (SOPs), improve efficiency and turnaround times, oversee warranty processes, claims validation, and control aftersales costs.
- Enhance Customer Satisfaction Index (CSI), Net Promoter Score (NPS), loyalty programs, and complaint resolution to strengthen brand trust and long-term relationships.
- Lead parts and accessories strategies, optimize pricing and distribution, and manage aftersales profit and loss (P&L), budgets, and value-added programs.
Requirements
- Minimum 3 years in managerial position in automotive service operations or regional aftersales management.
- Strong data analysis capability with proficiency in Microsoft Excel and PowerPoint.
- Fluent in Indonesian and English; Mandarin is a strong advantage.
- Ability to lead dealer development, guide teams (technicians, service advisors, parts staff), and work cross-functionally with Sales, Marketing, Product, and Technical teams.
- Strong focus on achieving customer satisfaction, dealer performance, and profitability growth.
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About Chery Indonesia
Learn MoreDidirikan pada tahun 1997, Chery Automobile Co., Ltd. adalah perusahaan produsen mobil asal Tiongkok yang sudah mendunia. Chery berkomitmen untuk menyediakan inteligent automotive technology kepada setiap pengguna di seluruh penjuru dunia.
Industry
Automotive
Location
Jakarta, Indonesia
Company Size
>100 employees
