After Sales Officer
PT. Apique Resikindo Prima
- Full-Time
- On-site • Jakarta Selatan
- Rp4.000.000 – 5.000.000
No Sign Up Required!
Job Description
Key Responsibilities:
- Respond to all customer inquiries and issues exclusively through our Zoho Desk ticketing system.
- Provide timely and accurate solutions to both technical and non-technical concerns.
- Coordinate with internal teams to resolve customer issues effectively.
- Monitor open tickets and ensure they are resolved within the defined SLA.
- Maintain proper documentation of every customer interaction within the system.
- Uphold excellent customer service standards and professionalism in every response.
Requirements
Requirements:
- Minimum 1 year of experience in Customer Service or Customer Support roles.
- Strong written communication skills; able to explain solutions clearly and concisely through written messages.
- Prior experience using ticketing platforms—Zoho Desk experience is a strong advantage.
- Willingness to work on a shifting schedule, including weekends and national holidays.
- Detail-oriented, organized, and responsive in handling multiple tickets at once.
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Apique Group is a pioneer in Indonesia’s professional laundry industry, offering a comprehensive business ecosystem, from business consulting services and the supply of laundry machines and materials, to training and human resource development. Since our establishment in 2013, we have been trusted by hundreds of business owners, from SMEs to large corporations, to help build and grow efficient, modern, and sustainable laundry operations.
With over 15 years of experience, we are committed to continuously delivering the best and most integrated solutions for the laundry industry in Indonesia. We believe that business success starts with a strong foundation: reliable systems, effective processes, and solid collaboration. Headquartered in Pejaten Barat, South Jakarta, Apique Group continues to grow and welcomes top talents to grow and contribute with us.
