Admin Customer Service
Wilopo Cargo
- Full-Time
- On-site • Jakarta Utara
- Negotiable
No Sign Up Required!
Job Description
- Develop and maintain strong, long-lasting relationships with existing and new customers
- Act as the main point of contact for assigned customer, addressing inquiries and providing timely assistance.
- Understand customer needs, cargo requirements, and logistics challenges to provide tailored solutions.
- Build strong collaboration, communication, and coordination with internal teams (operations, sales, finance) to resolve operational and service-related challenges.
- Address client concerns, inquiries, and issues promptly and professionally.
Requirements
- Minimum Bachelor’s Degree with all major background
- Excellent interpersonal skills with aptitude in building relationships with professionals and partners
- Strong communication, negotiation, and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Having related experiences in logistics companies or startup companies would be preferred
- A determined person, curious, initiative, eager to learn, persuasive, and energetic
- Excellent in Microsoft office (Excel, Word, Powerpoint) or Google Workspace (Sheet,Docs,Slides)
Wilopo Cargo is the leading forwarder company in Indonesia. We help shipment from China or many people used to call it Import. We are here to facilitate all of Your import problems by providing customers with easiest ways, security, and fast delivery. Wilopo Cargo as a forwarding company, was first launched in Indonesia since 2019. Now we have developed and can assist Indonesian people for the import from China. Wilopo Cargo provides Less Container Loaded service (LCL), Full Container Loaded (FCL), and Payment Service in RMB. More than 10 years experienced and has served more than 10.000 customers, we guarantee satisfaction to all of our customer Wilopo Cargo team is rapidly expanding and we constantly hire multitalented people who have passion and drive to become part of a fast-moving and dynamic team.
