Account Specialist
HALO AI
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
We are seeking a detail-oriented and proactive Account Specialist to manage the onboarding process for enterprise clients. This role is responsible for setting up client accounts, organizing client requirements, and ensuring a smooth transition from sales to operational support. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working with enterprise-level clients.
Key Responsibilities
- Manage end-to-end onboarding process for new enterprise clients
- Set up and configure client accounts accurately in internal systems
- Gather, organize, and document client requirements and business needs
- Act as the main point of contact during the onboarding phase
- Coordinate with internal teams (Sales, Operations, Product, and Support) to ensure successful implementation
- Ensure all onboarding tasks are completed within agreed timelines
- Monitor onboarding progress and provide regular status updates to stakeholders
- Identify and resolve issues that may arise during account setup
- Maintain accurate records of client information and onboarding activities
- Support continuous improvement of onboarding processes and documentation
Requirements
Requirements:
- Experience as Sales Admin, or Customer Service is a plus
- Strong written communication skills
- Detail-oriented and well-organized in lead administration
- Familiar with CRM tools, Google Sheets, or similar platforms
- Able to work fast, responsive, and collaborative in a team environment
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We’re a fast-growing start up on a mission to transform the future of customer service. With strong early traction, a solid product-market fit, and integration with WhatsApp. Our product has proven its value. Businesses are engaging. The demand is growing. Now, we’re scaling up — fast and big. Our Vision: We believe AI-powered communication will define the next decade of customer experience. HALO AI is not here to follow trends, we’re here to set the standard.
