Job Description
- Troubleshoot customer issues (day to day) that may cause customers to unsubscribe from the company.
- Assist and support valued customers to be able to use the company's products effectively and efficiently.
- Assist in resolving/handling challenging client requests and escalating customer issues as needed.
- Able to evaluate, analyze and understand customer needs & effectively communicate all offers to customers
- Influence, educate, and manage sellers to use the company's products.
- Maintain strong relationships with general customers and the company's valued
- Drive Adoption: Drive adoption and use of new products and features across business units and enterprise teams.
Requirements
- Min education Bachelor/Diploma or equal
- Min 1 - 2 years experiences as Customer Support, Account Manager, Relationship Manager, or relevant role. Experience of working in Start up (e-commerce) or technology company would be a huge advantage
- Familiar with Microsoft Office (Word, Excel, and Powerpoint)
- Proven ability to juggle multiple account management issue at a time, while maintaining sharp attention to detail.
- Ability to interface & communicate both in verbal or non-verbal with different internal and external stakeholders
- Possess natural problem solver and analytical thinking set.
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About Jubelio
Learn MoreAn Omnichannel Platform for retailers and wholesalers. Our mission is to simplify your business by integrating back office, warehouse, marketplace, webstore and point of sales (POS) into one dashboard.
Industry
Technology (Software Development)
Location
Jakarta, Indonesia
Company Size
>100 employees
Culture
Energetic
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Collaborative
Here, we work together to make the dream work
