Account Manager
IDEKU
Fewer ApplicantsActively hiring 2h ago
- Full-Time
- Hybrid • Jakarta
- Negotiable
Min. 5+ years of experience
Job Description
- Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
- Drive software tier upgrades, cross-sell advanced add-on modules (e.g., inventory management, multi-outlet analytics, CRM, kitchen display systems), and upsell hardware upgrades.
- Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to ensure maximum product value realization.
- Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with the merchant’s physical and digital expansion plans.
- Partner with internal Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integration requests for large merchant networks.
- Proactively identify low-adoption store locations and risk indicators to deploy training or technical interventions before contract renewal periods.
Requirements
- Bachelor’s Degree in Marketing, Business Administration, or Information Technology is required, with an MBA or Master’s degree strongly preferred.
- 7–10+ years in Partnership, Business Development, or Brand Marketing management roles.
- Proven track record with an established network of contacts within the Telco, Banking, and E-commerce sectors.
- Masterful ability to pitch, structure, and close deals using marketing growth and visibility as the primary currency.
- Exceptional presentation, storytelling, and persuasion skills tailored for corporate executive audiences.
- Deep understanding of digital business models, co-branding dynamics, and modern performance marketing metrics.
- Deep understanding of cloud-based business models, API-driven integrations, merchant ecosystems, and modern performance marketing.
- Fluent in English. Additional Asian languages would be an advantage.
About IDEKU
Learn MoreFounded in June 2022, IDEKU focus on empowering F&B businesses for success with user-friendly POS, enhanced experiences, and seamless support. By focusing on these aspects, IDEKU can become a valuable partner for F&B businesses, helping them thrive in a competitive industry and provide exceptional experiences to their customers.
IDEKU's Vision To become the most trusted global company for providing effective and efficient business platforms.
IDEKU's Mission To be fully committed in becoming the solution for individuals and business owners through accurate, efficient and reliable systems.
If you're passionate about committing to bring great value to our customers and enjoy working in a great environment, come join us on the journey!
Industry
IT System Custom Software Development
Location
Jakarta Barat, Indonesia
Company Size
50–100 employees
Culture
Innovative
We strive to constantly pursue innovation of our products and services
Collaborative
Here, we work together to make the dream work
Integrity
We uphold honesty and virtue in every single product/service we deliver
