Account Management
OY! Indonesia
- Contract
- Hybrid • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Manage and grow business accounts, ensuring revenue, TPV, and transaction goals are achieved.
- Build strong, trusted relationships with customers and act as their internal advocate.
- Identify and understand client pain points, goals, and business models to create relevant solutions using OY!’s products.
- Lead the end-to-end account lifecycle, including onboarding, servicing, upselling, and renewals.
- Collaborate cross-functionally with BD, Product, Legal, and Integration teams to deliver value and ensure operational smoothness.
- Ensure accurate opportunity tracking and reporting in CRM systems (e.g., HubSpot).
- Conduct regular check-ins, performance reviews, and feedback sessions with clients.
- Monitor market trends and gather insights to inform internal strategy and client recommendations.
- Ensure compliance with regulatory requirements and internal risk frameworks.
- Provide clear, data-informed reports and insights to internal stakeholders and management.
Requirements
Requirements:
- 2–3 years of experience in Account Management, Relationship Management, or Project Management (preferably in fintech, SaaS, or tech startup environments).
- Strong interpersonal and communication skills (verbal and written) in both Bahasa Indonesia and English.
- Ability to create and deliver presentations, proposals, and business reviews.
- Comfortable handling client meetings, negotiations, and product discussions independently.
- Basic understanding of business operations, sales cycles, and financial services.
- Proficiency in Microsoft Excel (e.g., pivot tables, vlookup, charts) and CRM tools like HubSpot.
- Strong analytical mindset with attention to detail and a drive to solve problems.
- Experience collaborating with cross-functional teams and managing multiple priorities.
- A proactive, self-motivated individual who thrives in a fast-paced and dynamic environment.
Bonus Points (Nice to Have):
- Experience in fintech, payment systems, or working in a startup environment.
- Exposure to B2B SaaS or product-based account management.
- Prior consulting or client-facing project management experience.
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With Indonesia’s highly robust payment ecosystem, OY! Indonesia aims to provide the most comprehensive, reliable and secure payment solution that is available for businesses of all sizes. Our platform offers products that include a variety of payment acceptance methods, fund transfer to more than 100 banks in Indonesia, as well as reconciliation for cash and digital payments. You can manage your business’ transaction flow, whether it is money in or money out, all in one dashboard. By 2021, OY! Indonesia has achieved a centaur status with one of the largest online and cash management networks in Indonesia, helping thousands of businesses accelerate their growth across the country. OY! Indonesia is licensed and supervised under Bank Indonesia and Otoritas Jasa Keuangan (OJK), in compliance with PCI DSS policies, as well as ISO 9001 and ISO 27001 certified.
