Customer Success Manager
GoVisa (YC S22)
- Full-Time
- On-site • Jakarta Selatan
- Rp12.000.000 – 17.000.000
No Sign Up Required!
Job Description
- Lead, mentor, and oversee Customer Service & Admin teams.
- Develop and enforce SOPs for efficient customer service.
- Implement strategies to improve customer satisfaction and retention.
- Gather and analyze customer feedback for service improvements.
- Manage escalated customer issues and complex cases.
- Develop and execute crisis management strategies.
- Collaborate with internal teams and external stakeholders for resolution.
- Track and analyze customer interactions and trends.
- Generate reports on customer satisfaction and service performance.
- Provide recommendations to management for customer service enhancements.
Requirements
- 3-5 years of experience in customer relations (B2C), with 2+ years in a managerial role.
- Strong leadership and team management skills.
- Excellent problem-solving and crisis management abilities.
- Strong communication and interpersonal skills.
- Experience in analyzing customer data and implementing improvements.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with customer service tools and CRM software is a plus.
Tips Menjaga Diri
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Whether you’re a student, a professional, or a family on holiday, with GoVisa, you get transparent guidance, timely updates, and personalized support — making travel more accessible and enjoyable for everyone. Let us handle the details so you can focus on exploring new places and creating lasting memories.
